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I've changed my name and want this to be updated, how do I do?

If you’ve changed your name, you first need to register that at Skatteverket. If you still experience problems with the updating of your name in the BankID app, you should contact your bank.


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Get Swish

Get Swish

I've changed my name and want this to be updated, how do I do?

If you’ve changed your name, you first need to register that at Skatteverket. If you still experience problems with the updating of your name in the BankID app, you should contact your bank.


Which operating systems does Swish support?

The latest version of Swish for iOS (4.2.1) requires version 10.0 or later. The latest version of Swish for Android (4.2) requires version 5.0 or later.


How many phone numbers can I connect to Swish?

You can have three different phone numbers connected to Swish. Each phonenumber requires a separate unit.


Can I use the same Swish-account from different devices?

No. As you need to have the Swish app on the same device as you have your Mobile BankID, there is no longer possible to have the same Swish-account connected to different devices. You will need one Swish-account and Mobile BankID for every device.


How do I get Swish?

You register for Swish where you usually manage your online banking services. You link your mobile number to your bank account and then you will be able to receive money through Swish. In order to also send money you need to download the Swish app on your phone and activate it with Mobile BankID on the same device.
Get started with Swish!


Where do I find the Swish app in App Store/Google Play/Windows Store?

Use the search function and search for “Swish”. In App Store and Google Play the app’s name is ”Swish betalningar”, and in Windows Store it’s called ”Swish Betallösning”.


How old do I need to be to be able to use the service?

Each bank has their own terms for how old you need to be to get Swish. Get in touch with your bank to see what applies there.


If I want to link a mobile number that, for example, my parents or my employer owns, would that work?

Yes that’s fine – as long as you link the number to your own bank account.


I have a foreign mobile number, can I register for Swish?

The banks have different regulations for registering foreign mobile numbers to Swish, so it’s best to contact your bank to see how they do.


Do I need a smartphone or a tablet to get Swish?

No, but if you don’t have a smartphone or a tablet you’re only able to receive Swish payments. If you also want to send payments, you need to download the Swish and Mobile BankID apps which requires a smartphone or a tablet. You also need to make sure that you have both of the apps on the same device.


Does Swish cost anything?

It’s free to get Swish for private persons, and it never costs anything to send or receive money.


What’s new in the latest version of the Swish app?

The latest version of the app is better than ever! It is now easier to select recipients of your payments using profile images that are automatically loaded from the contact book. In addition, you can get help with the calculation of your payment in our built-in calculator. By pressing the camera icon in the app you can also scan QR codes, which reduces the risk of writing the wrong phone number when choosing recipient. You can find your own QR code by pressing the profile icon. Lastly, we have made some minor bug fixes and improvements.


Payment

For how long are my received and sent payments saved?

It’s saved in the app for at least 12 months. If you need information about an older transaction you need to contact your bank.


Payments

Send and receive money

Send and receive money

Do I get a receipt when I make a Swish payment?

No but you do get a confirmation that the payment has been confirmed.


How do I make a payment with Swish?

Either you enter the recipient and amount yourself, or you swipe down on the camera icon to pay with QR code. Tap “Pay”, double check that the recipient’s name is correct and approve the payment with Mobile BankID.


Can I see my Swish payments anywhere else than here in the app?

Yes, you can always see your incoming and outgoing Swish payments in your bank account.


Where can I find details about a payment?

You can easily do that by tapping the specific payment. There you’ll see for instance amount, date and message.


For how long are my received and sent payments saved?

It’s saved in the app for at least 12 months. If you need information about an older transaction you need to contact your bank.


How long can the recipient see the card?

The card is shown for 12 months in the app, just as your regular payments.


How is the card shown to the recipient?

When the recipient opens the Swish payment it’s shown as a gift. The gift contains the amount and message which can be unwrapped by tapping it.


How do I include a card in a payment?

Below the fields for payee, amount and message you tap “Include a card”. Browse through the cards, choose one and tap “Add card”. Write your own message or keep the prefilled one and then tap “Done”. Approve the payment with Mobile BankID as usual and then you’re finished!


How do I choose a payee for my payment?

You can easily search for a name within your phone contacts by tapping the plus icon. You can also manually enter the payee’s mobile number in the field. If you’ve added the person you’re about to swish as a favorite, you can tap their name shown below the payee field.


If I have several bank accounts, can I swish between my own accounts?

Yes, as long as you have different mobile numbers linked to the bank accounts. Your mobile number can only be linked to one bank account.


How can I be sure the payment is sent to the right payee?

After entering the payee and amount, you need to approve your payment with Mobile BankID on the same device. This will show the recipient’s name and mobile number on the screen. As long as these details match the person you want to swish to, you can be sure that the right person is receiving the payment.


How do I know that the money I’ve swished has reached the payee?

The simplest answer is that you know that the money has reached the payee when you see the confirmation in the app, which is the same time as when they get a notification about the payment in their app. You can find your completed payments in your Swish app under “Payments” and in your bank account.


Can I swish when I’m abroad?

Yes you can, being abroad doesn’t affect your possibilities to Swish. However, additional costs for data traffic may apply.


What happens if I send money to someone that doesn’t have Swish?

Nothing – it’s not possible to swish someone that doesn’t have Swish. If you enter a number that’s not connected to Swish you’ll receive an error message that the payment has failed.


How fast does a Swish payment reach the payee’s account?

All transactions are made in real time around the clock. It doesn’t take longer than a few seconds before the money reaches the payee.


What happens if I try to swish more money that I have in my account?

You can never swish more than what’s available in your bank account at that moment. If you try to do that, you’ll receive an error message that the payment has failed.


What is the maximum amount I can swish?

The regulations for the maximum amount and how much it’s possible to swish per week varies from bank to bank. Log into your internet or mobile bank to see and change your settings.


Problems

Problem

Swish to companies, associations and organizations

What should I do if I want to cancel an order I’ve paid with Swish?

Then you need to contact the company that you made your purchase from – they are the ones that can refund you. You’ll find your refund in the Swish app with your incoming payments and on your bank account.


Do I pay any fees when paying to a company, an association or an organization?

No, it’s free for private persons to swish.


Do I get a receipt when I pay to a company, an association or an organization?

No you don’t, but you always get a confirmation that the payment has been completed. It’s the company, association or organization that can provide you with receipt for your purchase.


Why don’t I get payment information in my Swish app when I’m trying to pay in an online store/app?

There are a few common reasons for that. Try this:

• Make sure you’ve updated the Swish app to the latest version, which is version 4.0. If you haven’t, update it on App Store, Google Play or Windows Store depending on which phone you got.
• Make sure you have internet access on your phone, either via mobile data or Wi-Fi.
• Make sure you’ve entered your mobile number correctly in the online store/app.
• Make sure there’s no operational disturbance affecting the possibility to pay, which you can check on getswish.se/operating-information/

If it’s still not working, you need to contact the company you’re trying to shop from.


How do I pay to companies, associations and organizations?

This is how you swish to a company, an association or an organization: Either you swish to their Swish number or you scan their QR code.

This is how you pay with Swish online: After choosing Swish as your payment method, enter your mobile number and open the Swish app in your phone. When the app opens, the amount and payee will be shown, and you approve the payment with Mobile BankID as usual. Then you’ll receive a confirmation that the payment has been completed both in the app and in the online store.


Can I pay with Swish in a physical store?

Yes, if the store is connected to Swish you can pay them the same way you swish a private person. If the store offers QR payment you can also pay by scanning their QR code.


Swish to companies, associations and organizations

QR

Can I order Swish materials for private phone numbers?

No, from our webshop you can only order materials to company numbers, ie. 123-numbers. But you can easily create your own material for private phone numbers here:
here.


Why is there a bar code?

The bar code contains, just as your QR code, your swish number, but is used in stores that have trouble reading QR codes.


How do I scan a QR code that I’ve saved?

Tap the picture icon below your QR code scanner and choose the QR code you want to scan. Then complete the payment as you usually do, by approving it with Mobile BankID.


Can I save my QR code somewhere else than in the app?

Yes you can. Go to “Your code” and press the share icon in the top left corner. This gives you different options of sharing and sending it to others.


How long is my QR code valid?

It has unlimited validity and can be read an infinite number of times.


How do I receive a payment with my QR code?

Du ber någon skanna din kod, som du når från appens startskärm. Svep bara till vänster så hittar du den. Du kan även skicka den till en mottagare som bild. Om du vill ha en QR-kod med förifyllt belopp och meddelande kan du enkelt skapa en sådan här.


How do I pay with QR code?

Scan a QR code with your camera. You can reach it by swiping right on the app’s home page. Either by clicking the QR-symbol in the upper left corner, or by swiping left. Point the camera towards the QR code and make sure that it’s shown within the frame – this automatically fills the payment form with the recipient’s information. Then you approve the payment with Mobile BankID as usual.


Does it cost to pay or get paid with QR code?

It’s free.


How do I get a QR code?

Your QR code is automatically generated with your mobile number, so you don’t have to create it yourself. You’ll find it by swiping left on the apps homepage, or click the QR-symbol in the top left corner. Then click “Your code” at the bottom right.

If you want more QR codes you can create them here. There you can also decide whether a code should include a fixed amount or a specific message.


What is a Swish QR code?

It’s a two-dimensional barcode that is read by the built-in QR scanner in the Swish app.


QR codes

QR codes

Favourites

How do I swish a favorite?

Simple, you tap the person’s name below the recipient field when making a swish payment.


Can I change the order of my favorites?

Yes, you can. Go to your profile in the app and choose “Favorites”. Tap the small pen icon, then press and hold on the favorite you want to move and reorder by dragging it where you want it to be.


How many favorites can I have?

You can have 10 favorites.


Can I add a company, an association or organization as a favorite?

Yes, you can.


How do I remove a favorite?

Go to your profile and choose “Favorites”. On Android you tap the small pen icon to remove. On iOS you can also swipe left on the favorite and choose “Remove”.


How do I add a favorite?

You can do this in several ways. You can go to your profile in the app and tap ”Favorites”. Choose “New favorite” and search for the person you want to add. You can also add someone you’ve recently swished through “Payments”. Swipe left on the person you want to add and tap “Add favorite”. Additionally, you can add a new favorite when making a payment by tapping “New favorite” below the payee field.


What is a “favorite”?

A favorite is preferably someone that you swish often. You choose which contacts you want to be your favorites and they’re always accessible when you want to swish.


Favorites

Swish API

Security

What should I do if I’ve lost my phone?

Block your Mobile BankID, then it’s no longer possible to swish.


How is my personal information handled?

Information about you as a bank customer and your transactions are only handled by your bank. If you want to read our Privacy Policy, click here.


Can I block anyone?

No, a person can only block you if you’ve swished them.


Where can I find my blocked senders in the app?

They are gathered in your profile. If there’s no option that says “Blocked senders” in the menu, it’s because you haven’t blocked anyone.


How do I unblock someone?

Go to “Profile” in the app and choose “Blocked senders”. Tap the name you want to unblock and choose “Unblock sender”.


Does the person get notified when I’ve blocked them?

They person will only know that you have blocked them if they try to swish you again. Then a message will be shown in their app, informing that you’ve chosen to no longer receive payments.


How do I block someone?

Go to a payment that you’ve received from the person you want to block. Tap the more options icon in the top right corner and choose “Block sender”. The block is connected to the sender’s social security number and will still work even if they change their phone number.


What should I keep in mind when paying with Swish on e.g. Blocket or Tradera?

We guarantee that your Swish payment reaches the payee you’ve entered, but it might be good to know that you’re not covered by any buyer protection via Swish. If a problem occurs, you’re responsible for contacting the seller to find a solution.


Can I approve a payment with Touch ID and Face ID?

That primarily depends on if your phone’s or tablet’s operating system and version support this. In addition, each bank decides which security solutions that are approved.


How secure is Swish?

We use Mobile BankID to ensure security. To make sure that no one can use your Swish account without your knowledge, you have to have the BankID app downloaded on the same device as your Swish app. As long as you don’t reveal your security code or let anyone use your Swish, you can feel completely safe.


What should I do if I’m exposed to Swish stalking?

We advise you to contact the police to file a report. For your safety, we also recommend that you block the person in your app. Go to a payment that you’ve received from the person stalking you, tap the more options icon in the right corner and choose “Block sender”. Then they will no longer be able to send you payments.


Security

Swish number

Swish number

Problems

Why does the app say I need to activate Swish?

If the app tells you that you need to activate Swish repetitive times, the reason could be that you use the same Swish-account for more devices than one. In order to make your Swish payments as safe as possible, we now made it a requirement to have your Mobile BankID and the Swish application on the same device. You also need the latest app version 4.1.3. found on the Apple Store or Google Play.


I can’t find the answer to my question, what should I do?

Then you’re welcome to contact our customer service. If your question regards a transaction or Mobile BankID you need to contact your bank.


I have an iPhone work phone, why can’t I access my contacts in Swish?

Because of GDPR, Apple has implemented a new policy for iOS 11.3 that concerns app access to contacts. This might affect your ability to access your contacts in your Swish app. The reason for that is that your company administrates their work phones centrally through a Mobile Device Management System (MDM system). If the Swish app isn’t approved by your company or if it’s not in their internal MDM system, it affects the access to that data. To resolve this you need to get in touch with your IT department, since we at Getswish unfortunately can’t help you.


I’ve forgotten my code to Mobile BankID, how do I get a new one?

Since you’re the only one that knows your code, you can’t receive the same code again. If you’ve forgotten the code you need to block your old Mobile BankID and request a new one, which you do through your bank.


Mobile BankID isn’t working, what should I do?

It’s probably because your Mobile BankID’s validation period has expired. Request a new one through your internet bank!


The Swish app isn’t working, what should I do?

Then we recommend doing this:

• Double check that you have the latest version of the app.
• Make sure you’ve allowed the app to access mobile data.
• Quit the app and restart it again.
• Restart your phone.

If none of this works, you need to contact your bank for help.


What if I can’t scan a QR code?

You probably haven’t allowed the app to access your camera. Go to your phone’s settings and allow camera access. Then try scanning again.


Does the Swish app work without internet access?

No, the app needs internet access to function.


What happens if I lose my internet connection while swishing?

That depends on when you lose the connection during the transaction. You can check if the payment was sent under “Payments” in the app or in your bank account.


I accidentally swished the wrong number, how do I get my money back?

In this case, you should always contact the recipient of the payment to ask them to swish the money back. If that doesn’t work you can contact your bank. If you still don’t receive your money back, you can file a police report.


I’ve made a Swish payment but the recipient hasn’t received it, what should I do?

Start by double checking that the money has been withdrawn from your account, either under “Payments” in the Swish app or in your bank account. It’s also good to make sure that the recipient’s mobile number match the number you sent the payment to. If you still feel that something went wrong you need to contact your bank.


Problems

Swish App

Settings

How do I turn off sound effects in the app?

The sound you hear in the app when sending a payment can easily be turned off by going to your profile in the app and then ”settings”- There you’ll find the alternative to turn off sound. In order to turn off sound notifications when receiving payments, you need to turn this off in the notification settings on your phone.


Where can I change the app’s language?

Under “Profile”. Just swipe left on the app’s home screen and you’ll find it.


Why do I need to have the app for BankID installed on the same device as Swish?

You need to have the app for BankID on the same device as Swish to swish and view payments. This is a requirement to increase the security for all of our users.


I want to close my Swish account, how do I do that?

We’re sorry to hear that. If there’s anything we can do to change your mind, please reach out to us. If not, you can close your account via your bank.


Why does the Swish app request access to my camera?

The app needs access to your camera to scan QR codes.


I have a new phone, how do I continue swishing?

If you’ve kept your old mobile number you just need to download and activate the Swish app in your new phone. However, if you’ve changed your mobile number you first have to unlink your old one and then link your new. More information about that can be found here.


What happens if I change mobile number?

Then you need to unlink your old mobile number and link your new one. That’s easily done in your internet bank. When that’s done you’ll have to activate the app again and update it with the correct information.


I’ve changed bank, what happens with Swish?

As long as you keep your old mobile number, you only need to link your new bank account to Swish. This will automatically unlink your old account. Then you’ll need to activate the app again and update it with the correct information.


How do I sign out from the Swish app?

You’re only signed in to the app when you’ve signed in with Mobile BankID. You’re automatically signed out after 3 minutes, but you can also go to your profile and tap “Sign out”.


Settings

Swish App

Connect

How does Swish App2App work?

To be able to offer Swish payments between private persons or from a private person to a company, you integrate the Swish App2App API. To access Swish App2App API you need to register on our website for developers here. This is how Swish App2App API is used:

  • Payers (private persons) and payees register their mobile numbers (or a Swish number if the payee is a company) in their app to pay and get paid via Swish.
  • The payer chooses to pay with Swish in your app by clicking the Swish logo.
  • Your app opens and prefills the payer’s Swish app with the correct mobile or Swish number, amount (optional) and message (optional).
  • The payer checks the information and adds an amount and/or message, if necessary.
  • The payer approves and signs the payment with Mobile Bank as usual.
  • The payer closes their Swish app by clicking the cross and is then sent back to your app.
  • Via Swish App2App API you’ll receive information about the status of the payment: paid, not paid or unknown.


Which technical partners offer help connecting to Swish?

On www.getswish.se/foretag/partners/ we have a list of companies that have integrated Swish for merchants who can help you connect to the service.


Can I use Swish for merchants in my physical store?

Swish for merchants is customized for e- and m-commerce, but there’s nothing that limits the use for it in a physical store.


Are foreign merchants able to sign an agreement for Swish?

Yes, all merchants that meet the criterias for being customers at a Swedish bank are able to sign an agreement. However, the service only offers commerce in SEK.


Can I get help from a technical partner?

Yes, that’s not a problem. As soon as you’ve signed the agreement with your bank and received access to Swish API and security certificate, a technical partner can handle the connection. To further facilitate, you can choose to give the partner a power of attorney to enable them to handle your security certificate.


Can I connect to Swish in another way?

No, you always have to sign an agreement with a bank. It’s important that it’s your/the company’s name that is shown for the consumer when they are about to pay. That’s part of what makes Swish secure – that you always know whom you are sending a payment to. You can get help from a technical partner to integrate Swish API, but the payments will always be sent to and from your bank account.


Are there any requirements for signing agreement for Swish for merchants?

There are requirements for which merchants that can sign an agreement for the service, as for other payment services. These requirements are shown on each of the connected banks’ websites.


What does Swish for merchants cost for me as a merchant?

Each bank has their own customer offer and pricing which is shown on the respective bank’s website.


How do I connect my company to Swish for merchants?

You connect to the service by signing an agreement with your bank and then integrating Swish API – either on your own or with the help of a technical partner.


How can my organization receive gifts through Swish?

Talk to your organization’s bank, they will help you set this up. The organization needs to have a so-called 90-account to be able to get the red payment confirmation with a heart.


When can I start using the service after I’ve connected?

You can start receiving Swish payments as soon as the connection is approved and you’ve received your Swish number with the 123 prefix.


Will companies, associations and organizations be able to use the Swish app?

No, there’s no Swish app for companies, associations and organizations. Received payments are shown in the internet or mobile bank, depending on what the bank offers.


Do all banks that are connected to Swish offer Swish for companies, associations and organizations?

Each bank decides whether they offer the service or not. Get in touch with your bank to see what they offer.


Is there a fee to use Swish?

Each bank have its own customer offering and pricing. Contact your bank for more information.


How do I connect my company, association or organization to Swish

Contact your bank to connect and to get more information.


How does the service work for companies?

Connected companies, associations and organizations receive unique Swish numbers. The number is linked to the bank account. The private person uses their Swish app to complete the payment and is then adding the Swish number, amount and possibly a message. An approved payment is immediately transferred to the bank account that’s linked to the Swish number.


For whom is the service suitable?

The service is suitable for companies, associations and organizations that receive payments from private persons and would want an addition to cash payments and other payment methods.


What is Swish for companies, associations and organizations?

Swish is a mobile payment service that enables legal persons, traders, associations and organizations to receive Swish payments from private persons. The payments are instantly credited to your account regardless of time or day.


Connect

Get Swish

Get Swish

Payment

How can the customer be sure the payment is sent to the right payee?

After the customer has entered the payee and amount, they need to approve the payment with Mobile BankID on the same device. This will show the recipient’s name and mobile number on the screen. As long as these details match the payee’s, the customer can be sure that they receive the payment.


Are there any transaction limits for Swish for merchants?

There’s no limit for how much it’s possible for a company to receive. Each bank sets their own limits for their customers, but the maximum amount for a Swish transaction is 150 000 SEK.


Is it possible to offer other currencies in Swish?

No, Swish is only offered in SEK.


How are Swish payments shown on my account?

Swish payments are made in real time around the clock and are immediately transferred to your bank account. It varies from bank to bank how they report the transactions – visit your bank’s website to see how they do it.


Are refunds feasible?

Yes, it’s possible to make a full or partial refund of a completed Swish payment. When a refund is made, the things below will be reviewed:

  • That there’s an initial Swish payment.
  • That the original amount isn’t overdrawn.
  • That the person getting the refund still has the same mobile number connected to Swish as when making the initial payment.
  • That 12 months have not yet passed since the initial payment was made.

You are able to refund via Swish API, and some banks offer a refund service.


How do I know if I’ve received a payment?

With Swish for merchants you send a payment request to the consumer’s Swish app via Swish API. As soon as the payment has been completed, you’ll receive a confirmation via this API.

The payments are shown on your bank statement. The banks are also able to offer other solutions for payment confirmations.


Why does the confirmation look different when I swish to charity?

When you swish to an organization with a so-called 90-account you receive a confirmation with a heart in appreciation of your donation.


Is the payee name displayed when I sign always the same as the company, association or organization I’m about to swish to?

The payee name is the legal name that the bank has been provided with. Sometimes this name can distinguish from the name that the company, association or organization has chosen to communicate externally – but it’s still the same recipient.


How fast does the money reach the account?

The payment reaches the payee’s account within a few seconds.


Do the customers receive a paper receipt?

The customers receive a confirmation of the payment in the Swish app, but that isn’t comparable to a receipt. It’s the company, association or organization that provides a receipt for a purchase.


How does a customer know when a payment is completed?

As soon as the customer has approved the payment, they receive a confirmation of it in their Swish app. The payment is also shown under “Payments” in the app, where additional payment details can be viewed.


How do I know that the customer has paid?

Within a few seconds after the customer has approved the payment, it’s shown in the company’s, association’s or organization’s internet or mobile bank. Each bank has their own offer, so contact your bank for more information.


How much money can a customer pay?

Regulations for the maximum amount are up to each bank and private person to decide.


Payments

Send and receive money

Send and receive money

Problems

Problem

I have an iPhone work phone, why can’t I access my contacts in Swish?

Because of GDPR, Apple has implemented a new policy for iOS 11.3 that concerns app access to contacts. This might affect your ability to access your contacts in your Swish app. The reason for that is that your company administrates their work phones centrally through a Mobile Device Management System (MDM system). If the Swish app isn’t approved by your company or if it’s not in their internal MDM system, it affects the access to that data. To resolve this you need to get in touch with your IT department, since we at Getswish unfortunately can’t help you.


Swish to companies, associations and organizations

Swish to companies, associations and organizations

QR

QR codes

QR codes

When can I use a QR code to charge my customers?

Simply put: In every situation you want to charge with Swish. You can generate unique QR codes to charge customers when they should pay an invoice or make a purchase in your checkout. Read more about it here.

You can choose between dynamic and static QR codes. A dynamic code does only include your Swish number and lets the customer enter amount and message, unlike the static code where you add all of the payment details.

If you choose to use a QR code to charge for e.g. an invoice or something else where it’s important that the amount and message/invoice number/reference number are correct, you can easily lock these fields when creating the code.

Click here to create QR codes.


Does it cost anything to create or read a QR code for Swish?

No, it’s free.


How long is my QR code valid?

It has unlimited validity and can be read an infinite number of times.


How is a payment with Swish QR code made?

The customer opens the QR code page in their Swish app and presses the camera icon on the the home screen or the payment view. The QR code is read when they point the camera towards the code, and the payment details are automatically filled in. The customer approves the payment by tapping “Pay” and signs with Mobile BankID.


In which situations can we use a Swish QR Code to receive a payment?

Simplified – in any situation. For example, by the checkout counter, either by a set amount if you have few and simple products or by just including your Swish number and a changeable amount if your customers usually buy a few different products.

 

If you choose to use Swish QR Codes as a payment method for your invoice it is important that both the amount and the message or invoice number is correct. Therefore, when creating the QR Code, make sure it is not changeable.


What information is possible to add in a Swish QR code?

The QR code can contain the information that the private person usually adds themselves in the Swish app:

  1. Swish number
  2. Amount
  3. Message

The code has to contain the Swish number but amount and message are optional. You can also choose if the customers should be able to adjust the prefilled amount and/or message. If you don’t want that, you can lock the fields from being changed.


How do I create Swish QR codes?

1. If you want to create one or more QR-codes, you can do that on http://www.getswish.se/qr/. There you’ll find a generator in which you add the details you want the code to contain. When the code is generated you can easily save it in your phone or on your computer.
2. If you want to create several codes at once we recommend you to generate them through our API. In this case, you add the information you want the QR codes to contain and choose which format you want them in. You can generate and adjust existing codes through API here.
3. You can also order brand materials for your company from our webshop.


What are the benefits for us as company customers?

By using Swish QR codes, you make it even easier for your customer to pay to you with Swish. Which payment details you choose for your codes should depend on when and where you’re planning on using them. Sometimes it might be sufficient with just your Swish number, but in other situations you can add an amount and a message. You can also choose if the customer should be able to adjust the amount and/or the message. If you want to make sure that the payment includes the correct amount and message you just lock those fields to prevent them from being adjusted.


Which companies can use Swish QR codes to charge customers?

Every company, association and organization that’s connected to either Swish for companies or Swish for merchants is able to charge their customers with Swish QR codes.


What does the QR code function mean?

A private person can use their Swish app to scan a QR code to get the payment details filled in automatically, instead of having to enter it themselves. QR stands for Quick Response. You’re also able to generate a QR code that you can show to a person to get paid.


What does the QR code function mean?

A private person can use their Swish app to scan a QR code to get the payment details filled in automatically, instead of having to enter it themselves. QR stands for Quick Response. You’re also able to generate a QR code that you can show to a person to get paid.


Favourites

Favorites

Swish API

Which test tools are there?

Our test tool contains:

  • Merchant Swish Simulator – A server app that simulates a merchant’s interaction with Swish API. It can answer the calls to Swish API and return the correct formatted response and error messages.
  • Test certificate – Client certificate and Swish API server certificate for test.

On developer.getswish.se/manuals/ you’re able to download guide on how to use the test tool and the two test certificates that you need.


Where do I turn to get help connecting to Swish API?

Contact your bank for support.


Which technical requirements are there for me as a merchant?

Swish API is based on standardized techniques for e-commerce: REST API, digital certificates and TLS. No specific products are required.


How do I connect to Swish API?

You can read everything you need to know about connecting to our API in our Guide Swish API (Integration Guide), which you find here: developer.getswish.se/manuals/.


Are there any statistics or reporting tools?

We don’t have any tools for statistics or reporting via Swish API, but it might be found in the banks’ and technical partners’ customer offers.


Security

Security

Swish number

Swish number

What happens if I change my bank?

If the new bank offers the service, you’re able to transfer your Swish number.


Is it possible to choose the Swish number?

No, the numbers are handed out randomly and can’t be transferred. If you have a charitable organization with a so-called 90-account you’re able to choose this as your Swish number, though.


Is it possible to have several Swish numbers?

Is it possible to have several Swish numbers?


What is the format of the Swish number?

A Swish number looks like a mobile number and consists of 10 digits with a 123 prefix, e.g 123-111 11 11. Charitable organizations with 90-accounts can choose to use that number as their Swish number. That kind of number also starts with the 123 prefix: 123-90X XX XX.


Problems

Problems

Swish App

Settings

Settings

Swish App

Have ‘History’ and ‘New payment’ disappeared from the Events list?

No. Swipe your finger from right to left on the event or tap on it to see the options.


Have the function of sending text messages from the app disappeared?

Yes. As the text message function served the same purpose as the function of the app’s push notifications, we chose to remove the possibility of sending text messages from the app.